Pass the Buck but the buck never reaches to end user - Col Ranbir Lamba

PASS THE BUCK BUT THE BUCK NEVER REACHES TO THE END USER—THIS IS BRITISH RAJ STYLE AND IN ALMOST 7 DECADES IT HAS NOT CHANGED ?? SAY FOR PENSIONERS / SERVING.

 

1.     LOT MANY POLICY LETTERS /FINANCIAL LETTERS/ PENSIONERS BENEFIT /SERVING INSTRUCTIONS ORGINATES FROM TOP & FLOW DOWNWARDS WITHOUT ITS PROPER USE , IN ADDITION LOT OF TIME+ MONEY +EFFORT IS WASTED,

 

THE PRINCIPLE OF BE BRIEF TO THE POINT AND SHORT IS TURNED INTO HUGE WASTAGE OF PAPER & NOT AT ALL ECO FRIENDLY.

 

2.     TO GIVE AN EXAMPLE  PLENTY OF LETTERS ARE ISSUED FOR PESIONERS AND IT FLOWS DOWN TO SUB UNIT LEVEL,

3.     ALTHOUGH FEW DIRECTORATES HAVE CREATED A MOTHER UNIT CONCEPT FOR PENSIONERS HELP. BUT HARDLY ANY INFORMATION IS not RECEIVED BY PESIONER NOR Does PESIONER VISIT THE MOTHER UNIT FOR HELP. AS A PROOF IN LAST 15 YEARS I TOO ALSO HAVE NOT GOT A SINGLE LETTER.

4.     NOW TAKE CASE OF SAHYTA KENDERA. IT SHOULD SERVE AS SINGLE WINDOW CASE , BUT INSPITE HUGE SET UP LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING IN SAHITA KENDERA AND STATION HQ IS HAPPY AS LOAD IS OFF LOADED & BRIG’S   ARE HANDLING IT .

5.     I AM HELPING LOT MANY WIDOWS  &EXSERVICEMEN FOR THEIR PENSIONERY BENEFITS/PENSION & FOR CORRECT ENTILEMENTS EXTRA.

6.     ONE OF HAV WIFE [RECENTLY WIDOW] CAME TO ME FOR HELP. HER HUSBAND HAD SINGLE ACCOUNT & SPOUSE IS THUMB USER AS SIGNATURE.

7.     MY EYES WERE HAVING SOME PROBLEMS SO I TOOK HER ALONG WITH HIS SON TO SAHIYATA KENDERA. I MET THE BRIG & TOLD HIM ABOUT HER, I WAS MIGHTY IMPRESSED WITH HIS WORDS. YOU JUST LEAVE TO ME I HAVE ALL UTILITIES PLUS I ENCOURGE THEM TO BE SELF DEPENDENT, I THANKED HIM IN ADVANCE,

8.     NEXT DAY THE WIDOW CAME TO ME WITH ONE LETTER SIGNED BY BRIG & ADDREESS TO PDA WITH COPY TO RECORDS [ENHANCED PENSION FOR APPX 2 YEARS WAS MENTIONED IN THIS LETTER.

9.     I WAS SHOCKED TO SEE THE OUTCOME & LADY WAS MUTE.THE FOLLOWING ACTIONS SHOULD HAVE BEEN TAKEN BY SAHYATYA KEDERA

A] Widow/NOK of the deceased JCO’s and Other Ranks is required to forward the death certificate to his Record Office along with his Personal No, Rank and Name on a plain letter

B] AGIF

Post Retirement/Extended Insurance (EI) scheme (for 26 yrs after retirement or 75 years of age whichever is earlier

3 lacs FOR PBOR

AGIF

        C] ASSURED DECENT LAST RITES SCHEME (ADLRS)

S.No	Type of Assistance
1.	All willing veterans including officers, JCOs/OR and their widows, holding valid canteen cards will be eligible for ADLR Scheme (effective fro0m 26 May 2006)
2.	A grant of upto Rs 5000/- should be provided on the spot to the next of kin for assisting in organising decent and honourable last rites of the veteran by the ADLR staff of the dependent canteen. (Revised wef 29 Nov 2010)
3.	ADLR staff shall assist in organising decent last rites, where the family is unable to do so and requests for it.
4.	Wreath on behalf of the COAS shall be laid by the ADLR staff, where ever possible.
5.	Nearest Army unit will pay amount on contacting by the NOK and amount be re-imbursed to unit by dependent Canteen.

D]SHOULD HAVE TOLD HER ABOUT>Housing. 3% reservation for widows. AWHO

E] CONTACT VETERANS CELL

1. The role of Veterans Cell is to function as a single point window for all matters pertaining to Ex-servicemen, on behalf of the Adjutant General.

2. Toll free No: 1800 11 6644

 

F]. Widow Remarriage Grant

(Pensioner/Non pensioner unto rank of Hav) Rs 16000/-max

 

G [. Funeral Grant

(Pensioner/Non pensioner upto rank

of Hav) Rs 5,000

 

H] REWNEWAL OF CANTEEN SMART CARD

J] RENEWAL OF ECHS CARDS.

 

H] ACTION TO BE TAKEN FOR TRANSFER OF MONEY FROM SINGLE  ACCOUNT HOLDER OF DECEASED TO WIDOW ACCOUNT

 

J] OPENING OF WIDOW ACCOUNT AS DECEASED ACCOUNT WA SINGLE ONE

 

K] ISSUE OF EXSERVICE MAN [WIDOW CARD]

 

L] LINKING OF AADHAR CARD

 

M] REQUIREMENT OF PAN CARD

 THERE ARE MANY BENEFITS BUT ARE NOT APPLICABLE TO HER

 

10]   SEEING ABOVE STATE OF AFFAIRS , ALL EFORTS OF HIGHER HQ & VARIOUS RALLIES PLUS MOTHER UNIT CONCEPT AND FINALLY SAHITAYA KENDERA ARE OF NO USE TO END USER

 

 NOW WHAT TO DO

 

1. TO DAY IS WORLD OF DIGITION & MOBILE.
2. ARMY HQ MP 5 & 6 SHOULD MAKE A BANK OF

A] EMAIL ADDREES OF ALL SERVING AND PENSIONERS

B] HAVE MOBILE NUMBER OF

     I] SELF

     II] SPOUSE

3. MAKE  DETAILS ON EXCEL SHEET

1] S.NO

2] NUMBER

3] RANK

4] NAME

5] DATE OF BIRTH

6[CDA [O] ACCOUNT NUMBER

7] CORP/BRANCH

8] BANK ACCOUNT NUMBER

9] PAN CARD NUMBER

10] ADHAR CARD NUMBER

11] PERMANENT ADDRESS

12] PRESENT ADDRESS

13] PPO NUMBER & DATE

13] DATE OF RETIREMENT

14] DISABILITY IF ANY

15] E MAIL ADDRESS

16] MOBILE NUMBER

17] MOTHER UNIT ADDREESS 

18 [SAHITA KENDERA ADDREESS

19] SMART CARD NUMBER

20] ECHS CARD NUMBER

21] IDENTITY CARD NUMBER

ADD ANY OTHER DETAILS WITH CHANGING TIMES

 

SIMILARY HAVE DTAILS OF SPOUSE ON PAGE-2 OF EXCELL SHEET  AND  DEPEDENT ON PAGE -3

4] NOW USE EMAILADDRESS FOR REAL TIME  COMMUNICATION

5] SEND BULK SMS 

6] MOTHER UNIT SHOULD CHECK BACK THAT CONCERNED INFORMATION HAS REACHED VIA E MAIL /SMS/TELE

7] ON RECEIPT OF DEATH INFORMATION FOLLOWED BY DEATH LETTER ALL ACTION SHOULD START

8] MOTHER UNIT & SAHITAYA KENDERA SHOULD PALY KEY ROLE AUTOMATICALLY .

9]  CORP HQ & ARMY HQ/RECORDS SHOULD AND THEY SHOULD MAINTAIN PROGRESS BLINK CHART OF ALL ACTIVITIES.

10] WIDOW SHOULD NOT BE MADE TO RUN FROM PILLAR TO POST AND SHE SHOULD GET HER 100% DUES.

 

 

REGARDS

COL LAMBA[ ONE MAN ARMY]

[ Tri Services India ] 01 Nov 2015