10 lakh public grievances, 95 per cent disposed: Minister in PMO

New Delhi: Despite five-fold jump in public grievances to 10 lakh complaints per year, the Centre has achieved a record 95 per cent disposal rate, Union Minister Jitendra Singh said today.

Minister in PMO Jitendra Singh, said the monitoring of the grievance redressal rate is now being done every week.

The number of complaints was just about two lakh per year when this government took over and today it is nearly 10 lakh per year, he said.

Singh said the number of grievances being received had multiplied as much as five times in the last two years, thus depicting the faith of citizens in the redressal mechanism of the central government.

The Department of Administrative Reforms and Public Grievances under the Union Ministry of Personnel has achieved record 95 per cent grievance disposal rate, he said.

Singh, Minister of State in Prime Minister's Office, said the monitoring of the grievance redressal rate is now being done every week.

As part of a new practice started by him three months ago, he today made telephone calls, randomly, to different complainants for a reality check and verification of grievance redressal as well as to receive their feedback.

Among the complainants to whom Singh made phone calls was Azhar Hussain from Kolkata who had filed a grievance related to the issue of ATM card. Azhar thanked him for his unexpected personal response and early disposal of his grievance, a press release issued by the Personnel Ministry said.

Another complainant whom Singh called up was Nidhi Tripathi, a youngster from Lucknow, who had issues regarding delay in the release of her UGC-JRF fellowship grant.

Nidhi said, she had received her fellowship, it said.

Vijay Kumar Mittal, a senior citizen from Uttar Pradesh, was also called up by the Minister to verify the redressal of his grievance regarding senior citizen saving scheme.

The Minister expressed happiness that young as well as senior citizens were taking keen interest in listing their grievances with the government. He also sought suggestions from complainants for improvement in redressal mechanism.

PTI

Pension Grievances on CPENGRAMS

Streamlining Action on Pension grievances-uploading of replies given by the Ministries/Departments to the petitioner on CPENGRAMS

No. 55/6/2015-P&PW(C)
Government of India
Ministry of Personnel, P.G. & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan, New Delhi,
the 29th September, 2015

 

OFFICE MEMORANDUM

 

Subject: Streamlining Action on Pension grievances-uploading of replies given by the Ministries/Departments to the petitioner on CPENGRAMS.

 

It has been observed that in most of the cases of pension related grievance, the Ministries/Departments/Organizations do not upload the replies to the petitioner on the portal and close the cases. It is therefore requested that in case, any letter or orders etc, are issued by the concerned Ministry/Department/Organization for redress of the grievance or for not acceding the request of the petitioner for valid reasons, the same may also be uploaded on the portal CPENGRAMS.

 

It is again reiterated that since effective grievance redress mechanism is a priority of the Government, the quality of disposal is important and a well reasoned speaking reply should be furnished to the petitioner before closure of grievance an a copy of the same be uploaded on CPENGRAMS,

 

(Seema Gupta)
Deputy Secretary to the Government of India
Tel: 24624802

[ Signed copy ]