Pune: Armed forces veterans and their dependents can now directly communicate their grievances to the central office of the Ex-Servicemen Contributory Health Scheme (ECHS).
The ECHS, which comes under the department of Ex-Servicemen Welfare (ESW) of the ministry of defence, has introduced a 'Complaints and litigation reduction scheme (CLRS)' for facilitating direct communication not only for armed forces beneficiaries but also for ECHS employees at different levels of the organization.
A bulk of the complaints relating to clearance of pending medical bills for treatment availed at civil or private hospitals, benefits as per the rank and tenure of an ex-servicemen, treatment availed by a dependent and clearance of bills in case of services availed at a hospital which is not among the empanelled service provider, sources said. A senior army officer told TOI that many local ECHS units were unable to resolve complaints lodged by the ex-servicemen in different parts of the country in the past.
"We don't want to see a single ex-serviceman deprived of medical facilities under this scheme. After detailed deliberations, we launched this scheme to ensure urgent cases are directly handled by senior officers," the officer added.
No comments:
Post a Comment